Updated August 16, 2025

Masterfix Appliance, Inc. (“Masterfix,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access or use our websites (the “Sites”) and related services (collectively, the “Services”).

By using our Sites or Services, you agree to the practices outlined in this Privacy Policy, including the collection, use, and retention of your information for any purpose consistent with this Privacy Policy and applicable law. If you do not agree, please do not use the Sites or Services.

Your Consent

By accessing or using the Sites or Services, you consent to this Privacy Policy, including the collection, processing, and use of your personal information as described herein. You acknowledge that your information is provided voluntarily and may be used in any manner necessary to deliver, improve, or promote the Services, consistent with this Privacy Policy and applicable laws.

Information We Collect

We may collect the following categories of information from you:

Personal Information: This includes information that identifies you as an individual, such as Full name, Phone number, Email address, Physical address, Details about your service requests (e.g., appliance type, service location), Payment information (processed securely by third-party payment processors), communication with us including recorded phone calls and messages.

Non-Personal Information: Non-personal information includes aggregated or anonymized data that does not directly identify you. This may include IP address, Browser type and version, Device type and operating system, Sites usage data, such as pages visited and time spent on the Sites.

How We Collect Information

We collect information in the following ways:

Directly From You: When you call us, complete a contact form, or communicate with us directly.

Automatically: Through cookies, log files, and tracking technologies when you interact with our Sites.

How We Use Your Information

We reserve the right to use your personal and non-personal information for any lawful purpose, including but not limited to:

• Providing, managing, and improving our Services.
• Communicating with you regarding your service requests, promotions, and updates.
• Customizing and personalizing your experience.
• Detecting and preventing fraudulent activity.
• Analyzing Site usage and performance for internal research.
• Complying with legal obligations or responding to lawful requests.
• Marketing and promoting our Services to you via email, phone, or other communication methods (subject to applicable laws).

Sharing Your Information

We may share your personal and non-personal information for a variety of purposes, including but not limited to improving our services, conducting marketing campaigns, or enhancing operational efficiency. By using our Sites or Services, you consent to the sharing of your information with:

• Vendors and Service Providers: To assist us in meeting business operation needs and to perform certain services, we may disclose Personal Information to contractors who fulfill your service requests, customer service vendors, support monitoring services, email communication software, web analytics services, payment processors, hosting services, content delivery services, cloud services, and other information technology providers.
• Affiliates and Partners: To an entity that controls, is controlly by, or is under common control with Masterfix. Our affiliates may use Personal Information in a manner consistent with this Privacy Policy.
• Legal Authorities: To comply with legal requirements, prevent fraud, or protect our rights.
• Business Transfers: If Masterfix is involved in a merger, acquisition, or sale of assets.

Retention of Information

We retain your personal information for as long as we deem necessary for business, legal, or operational purposes. There is no fixed limit on retention. Aggregate or anonymized data may be retained indefinitely.

Cookies and Tracking Technologies

We might use cookies and similar technologies to improve your experience and analyze Sites performance. Cookies help us:

• Recognize repeat visitors.
• Track usage and improve functionality.
• Serve targeted advertisements.

You may disable cookies in your browser settings, but doing so may limit the functionality of the Sites.

Security of Your Information

We take reasonable measures to protect your information, but no system is completely secure. By using the Sites, you acknowledge that transmission of data over the internet involves inherent risks, and we cannot guarantee absolute security.

Marketing Communications

By using our Services, you consent to receiving marketing communications from us. You can opt out at any time by following the unsubscribe instructions in our emails or contacting us directly at support@masterfixappliance.net.

Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete the information promptly.

Disclaimer of Liability

You assume all risks associated with using the Sites and Services. We disclaim all liability for any damages, losses, or issues resulting from your use of the Sites, including errors, inaccuracies, or third-party conduct.

International Data Transfers

If you access our Services from outside the United States, you consent to the transfer of your information to the United States or other countries with different data protection laws.

Changes to this Privacy Policy

We may update this Privacy Policy at any time. Changes will take effect when posted on this page with the “Updated” date. Continued use of the Sites after changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: support@masterfixappliance.net

Phone: (754) 258-5500